Does the company conduct thorough evaluations? Does your potential commercial roofing contractor provide a thorough roof investigation and detailed evaluation of the job site? It’s important to know that the company you hire understands any and all of your roofing needs so you can trust that all issues will be addressed, ensuring a leak-free roof for years to come.
Can the company articulate a clearly laid out project and communication process? If you’ve ever been frustrated with a contractor, wondering where your project stands, you understand why great project management and clear communication can make all the difference when working with a company. Look for a commercial roofing contractor that takes a collaborative approach and emphasizes communication with you throughout your project – from before the project starts to a post-job walk through. But be sure to ask the company to explain the communication process to you so you know they truly have one!
What do others say about the company? Look for a company with a strong history and excellent reputation in commercial roofing and roof repair. Review the roofing company akron website to see if they’ve won any recent industry awards, or look for pages that showcase customer testimonials to verify the quality of their work.
Does the company use superior products that ensure a long life expectancy? Does your potential contractor use premium products? Do they offer any sort of warranties or promise of an average life expectancy for their work? Keep in mind that the average life expectancy of a flat roof in the United States is 13.4 years, so you’ll want to look for a company that can not only deliver value, but also a long-term solution so you don’t have to worry about your roof for years.
Is great customer service a core value of the company? Dig a little deeper and ask your potential contractor about the quality of their customer service. Ask them about guaranteed emergency response times. For example, do they guarantee a response to your emergency roof leak within a few hours? You can also request references from current clients who can speak to their experience with the company’s customer service.